1.1. These GTC apply to all electronic commerce services provided in Hungary through the electronic store located on the website www.canvassi.art (hereinafter referred to as the "Website") (hereinafter referred to as the "www.canvassi.art Web Store"). Furthermore, these GTC apply to all commercial transactions between the Parties as defined in these General Terms and Conditions. Purchases made through the www.canvassi.art webshop are governed by Act CVIII of 2001 on certain aspects of electronic commerce services and information society services ("Act on Electronic Commerce").

1.2. Purchases in the www.canvassi.art online store can be made by placing an order electronically, as set out in these GTC.

1.3. The www.canvassi.art webshop is available to all users without registration.

1.4. After the order has been placed, the contract may be amended freely and without consequence until its fulfilment. The modification does not constitute a withdrawal from the contract, but only a positive modification of the quantity of products ordered. This request for modification may be notified to the Service Provider by electronic mail. The contract concluded between the Parties in Hungarian with the purchase of the product shall be deemed to be a written contract, which shall be registered by the Service Provider and kept by it for 5 years after its conclusion.

1.5. The language of the contract is Hungarian.

1.6. The Service Provider is not subject to any code of conduct.

3.1. The essential properties and characteristics of the goods on sale, as well as recommendations for their use, can be found on the information page of the specific item. The Service Provider is deemed to have performed its contractual obligations if the goods have more favourable or preferable characteristics than the information provided on the website or in the instructions for use. If you have any questions about the goods before purchase, our customer service is at your disposal. If you require more information about the quality, essential characteristics, use or usability of any goods on the Website than is provided on the Website, please contact our customer service by e-mail, details of which are set out in section 12.1.

3.2. The purchase price is always the amount indicated next to the product selected, which, if not indicated, already includes VAT. The purchase price of products does not include the cost of delivery unless otherwise indicated on the final payment page.

3.3. The Service Provider reserves the right to change the prices of the products that can be ordered from the Website, provided that the change will take effect at the same time as the change is published on the Website. The change will not adversely affect the purchase price of the products already ordered. In the event of a price reduction between the date of sending the electronic payment notification and the date of receipt of the product, we are not able to refund any money when you make a payment by online credit card. The security check of the online payment transaction takes a minimum of 24 hours, after which the product can only be accepted.

3.4. If the Service Provider, in spite of all due care and diligence, displays an incorrect price on the Website, in particular a "0" Ft or "1" Ft price that is obviously incorrect, e.g. significantly different from the well-known, generally accepted or estimated price of the product, or a "0" Ft or "1" Ft price due to a system error, the Service Provider is not obliged to deliver the product at the incorrect price, but may offer to deliver the product at the correct price, in the knowledge of which the Customer may withdraw from the purchase.

3.5. The order will be accepted by the Service Provider through the Website only if the Customer completes all the fields required for the order. If the Customer fills in a field incorrectly or incompletely, the Service Provider will send an error message. The Service Provider shall not be liable for any delivery delays or other problems or errors caused by the Customer's incorrect and/or inaccurate order details.

You can place an order in the www.canvassi.art webshop using the Shopping Cart, no registration required. The Customer can add the selected products to the Shopping Cart by clicking on the "Add to Cart" button on the product details page that appears after clicking on each product. The contents of the Shopping Cart can be viewed and modified by clicking on the Shopping Cart icon in the top right-hand corner of the Website, where the desired quantity of each product can be specified and the contents of the Shopping Cart can be deleted. Once the Customer has finalised the contents of the Shopping Cart, he can proceed with the purchase process by clicking on "View Cart". They can then choose the delivery method, enter their billing and delivery details and choose the payment method. Once you have entered all the necessary details and selected your delivery and payment methods, you can click on the "Finalise Order" button to view a summary page where you can check your order details before placing your order, change your billing and delivery address by clicking on the "Cancel" button, change your payment and delivery methods and add a comment to your order.

The order is placed and the offer is sent by clicking on the "Send order" button. The order is therefore placed by clicking on the "Send order" button, which creates a payment obligation for the Customer.

3.6. The Customer acknowledges that the following personal data stored by the data controller Canvassi Art Kft. in the user database of www.canvassi.art will be transferred to Balaton Nyomda Kft. (headquarters: 8800 Nagykanizsa, Király u. 2.) and FÜRGEFUTÁR.HU Kft. (headquarters: 1027 Budapest, Horvát utca 14-26.) as data processors. The scope of the data transmitted by the data controller is as follows.

4.1. At any stage of the order and until the order is sent to the Service Provider, the Customer has the possibility to correct data entry errors in the ordering interface (e.g. deleting a product from the shopping cart by clicking on the "Bin" icon).

5.1. The receipt of the offer (order) sent by the Customer will be confirmed by the Service Provider without delay, within 48 hours at the latest, by means of an automatic confirmation e-mail to the Customer, which will contain the data provided by the Customer during the purchase (e.g. billing and shipping information), the order ID, the list of products ordered, the quantity, the price of the product, the shipping cost and the final amount to be paid. This automatic confirmation email will only inform the Customer that his/her order has been received by the Service Provider.

5.2. The Customer is exempted from the obligation to make an offer if he does not receive an automatic confirmation e-mail from the Service Provider regarding the order he has sent without delay, i.e. within 48 hours. The Service Provider will inform the Customer by separate e-mail of the status of his order (e.g. production started) and the expected delivery time within 3 working days after the automatic confirmation e-mail.

5.3. If the Customer has already sent the order to the Service Provider and notices an error in the data contained in the confirmation e-mail, he/she must notify the Service Provider within 1 day.

5.4. The order shall be deemed to be a contract concluded by electronic means, which shall be governed by Act V of 2013 on the Civil Code, Act CVIII of 2001 on certain issues of electronic commerce services and information society services. The contract is subject to the provisions of Government Decree 45/2014 (26.II.26.) on the detailed rules of contracts between consumers and businesses and takes into account the provisions of Directive 2011/83/EU of the European Parliament and of the Council on consumer rights.

6.1. The Service Provider delivers the goods ordered and requested to be delivered to the Customer's home with its own means of transport or by using a forwarding company. The Service Provider reserves the right to change the delivery charge, with the modification taking effect at the same time as the change is published on the Website. The modification does not affect the delivery charge for products already ordered.

6.2. After the order has been fulfilled, the Service Provider will deliver the ordered product(s) using a freight forwarder. The freight forwarder will inform the Customer of the expected delivery date by sending an e-mail or message to the e-mail address and/or telephone number used for the order.

6.3. The goods ordered on the Website will be fulfilled by the Service Provider at the location (delivery address) indicated in the order confirmation sent to the Customer by e-mail.

siness activity who buy, order, receive, use or make use of goods and who are the addressee of commercial communications or offers relating to goods (hereinafter referred to as the ‘Consumer’).

In the case of a contract for the sale of goods, the consumer is entitled 

a) the product,

b) in case of supply of several products, the last product supplied,

c) in the case of a product consisting of several lots or pieces, to the last lot or piece delivered,

(d) where the goods are to be supplied regularly within a specified period, to withdraw from the contract without giving any reason within fourteen (14) days of the date of the first supply, the date of receipt of the goods by the Consumer or a third party other than the carrier and indicated by the Consumer.

The consumer is also entitled to exercise his right of withdrawal in the period between the date of conclusion of the contract and the date of receipt of the product.

The consumer does not have the right of withdrawal in the case of a non-prefabricated product which has been manufactured on the basis of instructions or at the express request of the consumer or a product which is clearly personalised for the consumer.

The right of withdrawal and its limits are governed by the provisions of Government Decree 45/2014 (26.II.), in particular Article 29 thereof regarding the exceptions to the consumer's right of withdrawal and termination.

7.1. Scope for exercising the right of withdrawal

7.1.1. If the Consumer wishes to exercise the right of withdrawal, he/she must send a clear statement of his/her intention to withdraw by electronic mail to the Service Provider using the electronic contact details indicated at the beginning of these GTC. The consumer shall exercise his right of withdrawal within the time limit if he sends his notice of withdrawal to the Service Provider before the expiry of the time limit indicated above.

7.1.2. In the case of written withdrawal, it shall be deemed to have been validated within the time limit if the Consumer sends his/her declaration to this effect to the Service Provider by electronic mail within 14 calendar days (up to the 14th calendar day).

7.1.4. In case of cancellation, the Consumer shall return the ordered product to the Service Provider without undue delay, but no later than 14 days from the date of the notification of cancellation.

7.1.5. The deadline is deemed to have been met if the Consumer sends (posts or delivers to the courier ordered by the Consumer) the product before the 14-day deadline.

7.1.6. The arrangement and cost of returning the product to the Service Provider's address is the responsibility of the Consumer.

7.1.7. The Service Provider is not able to accept the parcel returned by cash on delivery. Apart from the cost of returning the product, the Consumer shall not be charged any other costs in connection with the withdrawal.

7.1.8. If the Consumer withdraws from the contract, the Service Provider shall reimburse all the consideration paid by the Consumer, including the transport (delivery) costs, without delay, but no later than 14 days after receipt of the Consumer's notice of withdrawal, except for the additional costs incurred because the Consumer chose a transport method other than the cheapest usual transport method offered by the Service Provider. The Service Provider is entitled to withhold the refund until it has received the returned product or until the Consumer has provided credible proof that he has returned it, whichever is the earlier.

7.1.9. For the refund, the Service Provider will use the same payment method as the one used in the original transaction, unless the Consumer explicitly agrees to another payment method; no additional costs will be charged to the Consumer as a result of using this refund method.

7.1.10. The consumer may be held liable for depreciation of the product only if it is due to use beyond the use necessary to establish the nature and characteristics of the product.

7.1.11. If, in the case of a contract for the provision of services, the Consumer exercises his right of termination after the start of performance, he shall reimburse the Service Provider's reasonable costs in the settlement.

7.1.12. The Service Provider may claim compensation for depreciation or reasonable costs resulting from the use of the product beyond the use necessary to establish its nature, characteristics and functioning, if the performance of the contract for the provision of services has begun before the expiry of the time limit at the express request of the Consumer and the Consumer exercises his right of termination.

Products produced by the Webshop are not covered by a binding warranty. If a different warranty period may apply to a particular product, this will be stated in the product description. The warranty is subject to the original invoice, packaging and accessories. Warranty is governed by the rules of the Civil Code and Government Decree 151/2003 (IX. 22.). The warranty does not cover defects resulting from improper use and damage, natural wear and tear, etc. The warranty does not affect the consumer's statutory rights.

Before using products purchased from the Webshop, it is recommended that you check that the product is in perfect condition. Only newly manufactured products are sold on the Webshop.

Seller will accept defective products returned after 8 working days from the date of delivery for repair. If the product cannot be repaired within 15 days, the Seller will replace the product.

If the product marked as defective does not have the defect and no other defects become apparent during the inspection, the Webshop shall not be liable for any warranty, shall not replace the product and shall not refund the purchase price. However, in such a case, the customer shall be entitled to request the re-delivery of the product(s) at his own expense.

8.1. Mandatory guarantee

8.1.1. The Service Provider has a warranty obligation for its products pursuant to the Civil Code and Government Decree 151/2003 (IX. 22.), which means that during the warranty period, the Service Provider is only exempted from liability if it proves that the defect is due to improper use of the product.

8.1.2. The warranty period (the warranty period) is two years from the date of actual performance, i.e. the date of delivery of the product to the Customer or, if the installation is carried out by the Service Provider or its agent, the date of installation, in the case of a sale price of HUF 10 000 but not exceeding HUF 250 000, and three years in the case of a sale price exceeding HUF 250 000.

A defect is not covered by the warranty if the cause of the defect occurred after the delivery of the product to the Customer, for example, if the defect

- improper installation,

- improper use, failure to observe the instructions for use, - incorrect storage, incorrect handling, damage,

- accidental damage, natural disaster.

In the event of a defect covered by the warranty, the Customer:

- in the first place, at its option, repair or replacement, unless the chosen warranty claim is impossible to fulfil or would result in disproportionate additional costs for the Service Provider compared to the fulfilment of the other warranty claim, taking into account the value of the product in its original state, the seriousness of the breach of contract and the damage to the Customer's interests caused by the fulfilment of the warranty claim.

- if the Service Provider has not undertaken to repair or replace the goods, cannot fulfil this obligation within a reasonable time and without prejudice to the interests of the Consumer, or if the Customer's interest in repair or replacement has ceased, the Customer may, at his option, request a proportionate reduction in the purchase price, have the defect repaired or replaced by another party at the Service Provider’s expense, or withdraw from the contract. No cancellation may be made for minor defects.

If the Customer claims a replacement within three working days from the date of purchase (installation) due to a defect in the product, the Service Provider is obliged to replace the product, provided that the defect prevents the proper use of the product.

The repair or replacement must be carried out within a reasonable time, taking into account the characteristics of the product and the intended use expected by the Customer, and without prejudice to the interests of the Customer. The Service Provider shall endeavour to carry out the repair or replacement within a maximum of fifteen days.

The warranty period shall not include the part of the repair period during which the Customer cannot use the Product as intended. In the event of replacement (repair) of the Product or part of the Product, the warranty period shall start anew for the replaced (repaired) Product (part of the Product) and for the defect resulting from the repair.

8.1.3. The costs related to the fulfilment of the warranty obligation shall be borne by the Service Provider.

8.1.4. The Service Provider shall be released from its warranty obligation only if it proves that the cause of the defect arose after performance.

8.1.5. However, the Customer shall not be entitled to assert a warranty claim and a guarantee claim or a product warranty claim and a guarantee claim for the same defect at the same time and in parallel. Notwithstanding these limitations, the Buyer shall have the rights under the warranty irrespective of the entitlements set out in Clauses 9.1 and 9.2.

8.1.6. The warranty does not affect the Customer's statutory rights, in particular the right to claim for accessories, product warranty and damages.

8.1.7. If a dispute arises between the parties which cannot be settled amicably, the Customer may initiate a conciliation procedure, as set out in section 12.2.

8.2. The Service Provider does not guarantee the colour and other quality parameters of prints made from digital images of the Customer’s own images. Images from the Customer’s own image will be printed in their original quality without any image manipulation.

9.1. Warranty

9.1.1. In the event of defective performance by the Service Provider, the Customer may assert a claim against the Service Provider for the provision of ancillary services. In the case of a consumer contract, the Customer may assert a warranty claim within the limitation period of 2 years from the date of receipt for product defects that existed at the time of delivery of the product. After the two-year limitation period, the Customer may no longer enforce his rights under the warranty.

9.1.2. In the case of a contract concluded with a non-consumer, the rightful claimant may enforce his warranty claims within a limitation period of 1 year from the date of receipt.

9.1.3. The Customer may, at its option, request repair or replacement, unless the Customer's choice of one of these is impossible or would impose disproportionate additional costs on the Service Provider compared to the fulfilment of its other request. If the repair or replacement was not or could not have been requested by the Customer, the Customer may request a proportionate reduction of the consideration or the Customer may have the defect repaired or replaced by another party at the expense of the Service Provider or, as a last resort, may withdraw from the contract. There shall be no right of withdrawal for minor defects.

9.1.4. The Customer may switch from one warranty right to another, but must bear the cost of the switch, unless it was justified or the Service Provider gave a reason for it.

9.1.5. The Customer shall notify the Service Provider of the error immediately after its discovery, but not later than two months after the discovery of the error.

9.1.6. The Customer may assert a warranty claim directly against the Service Provider.

9.1.7. Within six months from the date of performance of the contract, no other condition is required for the assertion of a claim for a guarantee other than the notification of the defect, if the Customer proves that he has purchased the product from the Service Provider (by presenting an invoice or a copy of the invoice). In such a case, the Service Provider will be exempted from the guarantee only if he rebuts this presumption, i.e. proves that the defect in the product occurred after delivery to the Customer. If the Service Provider can prove that the cause of the defect is attributable to the Customer, it is not obliged to accept the Customer's warranty claim. However, after six months from the date of performance, the Customer shall be obliged to prove that the defect which he has discovered existed at the time of performance.

9.1.8. If the Customer asserts a warranty claim in respect of a part of the Product which is separable from the Product in respect of the defect indicated, the warranty claim shall not be deemed to be asserted in respect of the other parts of the Product.

9.2. Product Warranty

9.2.1. In the event of a defect in the product (movable item), the Customer, who is a consumer, may, at his/her option, claim the right to a subsidiary warranty as set out in clause 9.1 or a product warranty.

9.2.2. The Customer shall not be entitled to assert a warranty claim and a product warranty claim for the same defect at the same time and in parallel. However, in the case of a successful product warranty claim, the Customer may assert a claim against the manufacturer for the replacement product or the repaired part.

9.2.3. As a product warranty claim, the Customer may only request the repair or replacement of the defective product. The Customer must prove that the product is defective in the event of a product warranty claim.

9.2.4. A product is considered to be defective if it does not meet the quality requirements in force when it was placed on the market or if it does not have the characteristics described by the manufacturer.

9.2.5. The Customer may assert a product warranty claim within two years of the date on which the product was placed on the market by the manufacturer. After this period has expired, the Customer shall lose this right. The Customer shall notify the manufacturer of the defect without delay after the defect has been discovered. A defect communicated within two months of its discovery shall be deemed to have been communicated without delay. The consumer shall be liable for any damage resulting from the delay in notification.

9.2.6. The Customer may exercise a product warranty claim against the manufacturer or distributor (Service Provider) of the movable item.

9.2.7. For the purposes of the Civil Code, a manufacturer is defined as the producer and distributor of a product.

9.2.8. The manufacturer or distributor (Service Provider) is only exempted from its product warranty obligation if it can prove that:

• the product was not manufactured or placed on the market in the course of its business, or
• the defect was not detectable according to the state of science and technology at the time of placing on the market, or
• the defect in the product results from the application of a law or a mandatory provision of a public authority.

10.1. The information contained on the Website is provided in good faith, but is for informational purposes only and the Service Provider is not responsible for the accuracy or completeness of the information.

10.2. The Client may use the Website solely at his/her own risk and accepts that the Service Provider shall not be liable for any material or non-material damage arising from the use of the Website, in addition to liability for breach of contract caused intentionally, by gross negligence or by criminal offence, or for damage to life, limb or health.

10.3. The Service Provider excludes all liability for the conduct of users of the Website. The Customer shall be fully and exclusively responsible for its own conduct, in which case the Service Provider shall cooperate fully with the competent authorities in order to detect any infringements.

10.4. The pages of the service may contain links to the pages of other service providers. The Service Provider is not responsible for the privacy practices or other activities of such service providers.

10.5. The Service Provider shall have the right, but not the obligation, to monitor the content that may be made available by the Customers during the use of the Website, and the Service Provider shall have the right, but not the obligation, to search for indications of illegal activity with regard to the published content.

10.6. Due to the global nature of the Internet, the Customer agrees to act in compliance with the provisions of applicable national laws when using the Website. If any activity related to the use of the Website is not permitted under the laws of the Customer's country, the Customer shall be solely responsible for such use.

10.7. If the Customer detects any objectionable content on the Website, he/she shall immediately notify the Service Provider. If the Service Provider, acting in good faith, considers the report to be justified, it shall be entitled to delete the information or to amend it without delay.

11.1. The Website is protected by copyright. The Service Provider is the copyright owner or the authorised user of all content displayed on the Website and in the provision of the services available through the Website, without any limitation in space or time, including all copyright and other intellectual property rights (including, but not limited to, all images, graphics and other materials, the layout and design of the Website, the software and other solutions used, ideas, implementations, these GTC, information materials, etc.).

11.2. The saving or printing of the contents of the Website and parts thereof on physical or other data carriers is permitted only for private use or with the prior written consent of the Service Provider. Any use other than for private purposes, such as storage in a database, transmission, publication or downloading, commercialisation, copying, adaptation, etc., is only possible with the prior written consent of the Service Provider.

11.3. In addition to the rights expressly provided for in these GTC, the use of the Website or any provision of these GTC does not grant the Customer any right to use or exploit in any way any trade name or trademark displayed on the Website. Apart from the display, temporary reproduction and private copying required for the normal use of the Website, these intellectual works may not be used or exploited in any other form without the prior written permission of the Service Provider.

The Website reserves the right to bring legal proceedings before courts or authorities against any person who commits or attempts to commit an infringement by using the Website (including making a purchase). The Webshop shall not be held liable for any infringement committed by a third party to the detriment of a user or customer.

11.5. The link to the Webshop can be freely placed. However, the Webshop is entitled to request its removal without giving any reason. The display of the Webshop or any part of it on other domains, for example as a framed application, as part of its own pages, is only possible with the prior written consent of the Service Provider.

The website on which a link to the Webshop is placed must not give the impression that the operator of the Webshop recommends or supports the use or purchase of the service or product marketed or offered on that site.

The linking website must not contain any untrue information about the legal relationship between the Webshop and the linking website and the Webshop. The Webshop will oppose the use of any link to it that damages the reputation and interests of the Webshop.

12.1. Complaints handling

The Customer may submit complaints about the product or the Service Provider's activities to the following contact details:

Customer Service

e-mail: office@canvassi.art

The Service Provider is obliged to examine and reply to the written complaint within 30 days of receipt and to ensure that the reply reaches the Customer. If the Service Provider rejects the complaint, it shall state the reasons for its position in its reply on the substance of the rejection. 

12.2. Other enforcement possibilities

If any consumer dispute between the Service Provider and the Customer is not resolved through negotiations with the Service Provider, the following enforcement options are available to the Customer:

Complain to the consumer protection authorities:

If the Customer perceives a violation of his/her consumer rights, he/she has the right to lodge a complaint with the consumer protection authority competent for his/her place of residence. If the Customer has a consumer complaint in his/her home Member State, the authority will decide whether to take consumer protection action.

Conciliation Body:

For the out-of-court, amicable settlement of consumer disputes concerning the quality, safety and application of product liability rules, as well as the conclusion and performance of the contract, the Customer may initiate proceedings before the conciliation body attached to the competent professional chamber of the Service Provider's head office. For the purposes of the rules on the conciliation body, a consumer is also a non-governmental organisation, church, condominium, housing association, micro, small and medium-sized enterprise, as defined in a separate law, who buys, orders, receives, uses, makes use of goods or is the recipient of commercial communications or offers relating to goods.

Contact details of the Budapest Conciliation Board:

1016 Budapest, Krisztina krt. 99. 310.

- Address for correspondence: 1253 Budapest, PO Box 10.

- E-mail address: bekelteto.testulet@bkik.hu

- Fax: 06 (1) 488 21 86

- Telephone: 06 (1) 488 21 31

Court proceedings: 

The customer is entitled to enforce his/her claim arising from the consumer dispute before the court in civil proceedings in accordance with the provisions of Act V of 2013 on the Civil Code and Act CXXX of 2016 on the Code of Civil Procedure.

13.1. The Service Provider may unilaterally modify the terms and conditions of these GTC at any time. The Service Provider shall publish the amendments on the Website before they enter into force.

13.2. This General Terms and Conditions are published in both Hungarian and English. In case of any language or translation discrepancies, the provisions of the Hungarian GTC shall prevail.

Budapest, 2024.07.01.